sm88 Terms and Conditions

These terms and conditions ("Terms") form a binding legal agreement between sm88 ("we", "our", "platform") and you ("user", "member", "you"). By using our services through the sm88 website, application, or any other channel, you are considered to have agreed to these Terms.

If you disagree with any part of these Terms, please refrain from using our services. Using any sm88 service means you have acknowledged and accepted these Terms in full.

1.1 Applicability of Terms

These Terms apply to all services on the sm88 platform, including sports betting, live casino, slots, and other gaming services. Our privacy policy and responsible gaming policy apply equally alongside these Terms.

1.2 Definition of Services

"Services" refers to all gaming, betting, bonus, promotion, and account-related features provided on the sm88 platform. sm88 reserves the right to modify the scope of services at any time.

To become a member of sm88, you must create a personal account. Only one account per person is permitted. Creating multiple accounts under the same person's name is strictly prohibited and may result in account closure.

2.1 Registration Requirements

• You must provide accurate and up-to-date information when creating an account.
• Providing your full name, email address, mobile number, and date of birth correctly is mandatory.
• Providing false information may result in immediate account closure and forfeiture of the balance.
• The account is for personal use only — operating an account on behalf of a third party or for commercial purposes is prohibited.

2.2 Account Security

It is your responsibility to keep your account password and login details completely confidential. Do not share this information with anyone else. If you suspect unauthorized access to your account, contact the sm88 support team immediately.

2.3 Identity Verification (KYC)

sm88 may request documents to verify your identity at any time. This may include a national identity card, passport, or other government-issued identification. Withdrawal privileges may be restricted until verification is complete.

3.1 Age Confirmation

By registering an account, you declare that you are 21 years of age or older. sm88 may request documents to verify your age at any time. If age verification fails, the account will be closed immediately and the balance will be suspended.

3.2 Geographic Eligibility

sm88 services may be restricted to users in specific areas. You confirm that using this type of online gaming service is legally permitted from your current location. sm88 reserves the right to close accounts used from locations where such use is not legally permitted.

sm88 offers various bonuses and promotions for new and existing members. Each bonus has its own terms and conditions, and it is important to read them carefully.

4.1 Welcome Bonus

• New members will receive a 100% bonus on their first deposit, up to a maximum of ৳15,000.
• For example: deposit ৳1,000 and receive a ৳1,000 bonus, bringing your total balance to ৳2,000.
• To be eligible to withdraw the bonus, you must complete wagering of 20 times the bonus amount.
• Example: ৳1,000 bonus × 20 = a total of ৳20,000 must be wagered before withdrawing bonus winnings.
• Wagering is calculated based on the bonus amount only, not the combined total of the deposit and bonus.

4.2 General Bonus Rules

• Any promotion can only be claimed once per account.
• Bonuses are only usable within a specific time period; expired bonuses will be cancelled.
• sm88 reserves the right to cancel a bonus if misuse of a promotion is detected.
• Bonuses cannot be transferred to another account.
• sm88 reserves the right to modify, suspend, or cancel any promotion at any time.

4.3 VIP Program Terms

The sm88 VIP program has four tiers: Bronze, Silver, Gold, and Platinum. The weekly cashback rate differs at each tier — Bronze members receive up to 0.4%, Silver up to 0.8%, Gold up to 1.1%, and Platinum members up to 1.5% weekly cashback. Advancement to a higher tier depends on your ongoing gaming activity.

sm88 supports popular payment methods in Bangladesh. All financial transactions are secured through SSL encryption.

5.1 Deposit Rules

• Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer (including major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank).
• The minimum deposit amount is ৳100 for each method.
• Deposited funds are generally credited to the account instantly.
• Use only an account or card registered in your own name for deposits.

5.2 Withdrawal Rules

• The minimum withdrawal amount is ৳800.
• Withdrawal requests are generally processed within 1 hour.
• Withdrawals will only be made through the same method used for the deposit.
• Large withdrawals may be delayed until account verification is complete.

5.3 Currency and Conversion

All transactions on sm88 are conducted in Bangladeshi Taka (BDT/৳). A conversion fee may apply for transactions in other currencies, and the exchange rate will be applied at the rate set by sm88.

sm88 has various gaming categories including sports betting, live casino, and slots. Each category may have its own specific rules.

6.1 Sports Betting Rules

• Once a bet is placed, it generally cannot be changed or cancelled.
• If an event is cancelled or incomplete, the bet amount will be refunded in accordance with sm88's rules.
• sm88 is not liable if a bet is not accepted due to a technical error.
• sm88 reserves the right to cancel a bet if an unusual betting pattern is detected.

6.2 Casino Game Rules

sm88 features games from world-class game providers including Pragmatic Play, JILI, PG Soft, Spribe, and Evolution Gaming. The outcome of each game is determined by an RNG (Random Number Generator), which is completely fair and unbiased.

6.3 Gaming Account Balance

• No interest applies to the account balance.
• An inactivity fee may apply to accounts after a prolonged period of inactivity.
• Gaming balance and bonus balance are managed separately.

sm88 believes in responsible gaming. We want all our members to enjoy gaming in a healthy and controlled manner.

7.1 Self-Control Tools

• You can set your daily, weekly, or monthly deposit limits.
• There is an option to temporarily suspend your account for a period of time.
• Long-term self-exclusion requests can be made through sm88 support.

7.2 Help Resources

If you feel that gaming is having a negative impact on your life, please contact sm88 support immediately. Our team will help you access the assistance you need. For more details, visit our responsible gaming page.

sm88 places the highest importance on protecting your personal information. Our platform uses SSL encryption technology to keep all data secure.

8.1 Data Collection

We collect your registration information, transaction information, and platform usage information. This information is used solely for the purposes of providing services, ensuring security, and improving your experience.

8.2 Sharing Information with Third Parties

• Your information is not shared with third parties except to meet legal obligations.
• Information required for payment processing may be shared with the relevant payment provider.
• Information may be shared with regulatory authorities in the case of suspicious activity.

For more details, please read our privacy policy.

The following activities are completely prohibited to maintain the fairness and security of the sm88 platform:

9.1 Account-Related Prohibitions

• Creating or operating multiple accounts.
• Creating an account using another person's identity.
• Selling, renting, or transferring an account.
• Operating an account on behalf of a minor.

9.2 Financial Prohibitions

• Using the platform for money laundering or illegal financial activities.
• Abusing or manipulating the bonus system.
• Conducting transactions using another person's bank account or mobile banking.
• Abusing chargebacks or disputed transactions.

9.3 Gaming Prohibitions

• Using automated software, bots, or scripts.
• Attempting to manipulate game outcomes.
• Collusion or dishonest arrangements with other players.
• Exploiting technical errors or vulnerabilities in the platform.

10.1 Closure by the User

You may request to close your account at any time by contacting sm88 support. If all bonus conditions are not met before the account is closed, the bonus balance will be cancelled. The account will be closed after the valid real-money balance has been withdrawn.

10.2 Closure by sm88

sm88 may close or suspend an account without prior notice in the following cases:

• Violation of any part of these terms and conditions.
• Providing false or incorrect information.
• Participation in prohibited activities.
• Instructions from a legal or regulatory authority.
• Extended period of inactivity.

10.3 Steps Following Closure

After an account is closed, sm88 may retain your personal information for a specified period as required by law. If a valid balance remains, it will be returned after verification.

11.1 Service Availability

sm88 does not guarantee uninterrupted service. The service may be temporarily unavailable due to maintenance, technical issues, or other reasons. sm88 does not accept responsibility for compensation in such situations.

11.2 Gaming Losses

Gaming is a form of entertainment and carries financial risk. sm88 is not liable for financial losses incurred through gaming. All betting and gaming decisions are entirely your own, and you bear full responsibility for their consequences.

11.3 Third-Party Activities

sm88 is not responsible for the activities of third-party game providers, payment processors, or other service providers. Their own terms and conditions and privacy policies will apply.

12.1 Right to Make Changes

sm88 reserves the right to change, amend, or update these terms and conditions at any time. Continued use of the platform's services after any changes will be considered as your automatic acceptance of the new terms and conditions.

12.2 Notification

For significant changes, sm88 may send a notification to your registered email address. It is your responsibility to keep your email updated.

12.3 Contact

If you have any questions or feedback regarding these terms and conditions, please contact our support team. sm88 provides assistance in Bengali and English 24/7 via live chat and email ([email protected]).

To get answers to more detailed questions, visit our FAQ page and About Us page.