sm88 Responsible Gaming — Your Safety Is Our Priority
21+ sm88 believes gaming should be a source of enjoyment — not a problem. That is why we are committed to ensuring a safe, informed, and controlled gaming environment for every player.
Why Is Responsible Gaming Important?
Online gaming is a great form of entertainment — but without awareness, it can become a problem. sm88 always places responsible gaming at the highest priority.
Gaming is a leisure activity — just like watching a movie or eating out. But when it starts to affect other important areas of your life, it is time to be careful. sm88 wants every user to play consciously and in a controlled manner.
Our platform offers several effective tools to protect players — from setting deposit limits to time-outs and full self-exclusion. By using these tools, you can keep your own gaming experience healthy.
Remember: gaming should never be seen as a source of income. It is for entertainment only, and play only with money you can afford to lose. sm88 is always by your side — contact our support team for any concerns.
All of our gaming services are for those aged 21 and above only. Keeping minors safe is one of our highest priorities.
Need Help?
If you feel that gaming is having a negative impact on your life, our support team is available 24/7. Contact us via live chat or email.
Support Email:
[email protected]Support is available in both Bengali and English.
Our Protection Tools
sm88 provides the following tools to help players stay in control of their gaming.
Set Deposit Limits
You can set your own maximum daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. To increase the limit, a cooling-off period must pass.
Time-Out
If you want to take a break for a few days, use our time-out feature. You can temporarily suspend your account for any period from 24 hours up to 6 weeks.
Self-Exclusion
Choose the self-exclusion option for a long-term break. Once activated, your account will be completely inactive for the specified period and cannot be reactivated before the exclusion period ends.
Review Gaming History
You can easily view all your deposits, withdrawals, and betting history in your account. This information is very helpful for understanding your own spending patterns.
24/7 Support Team
Our support team is active seven days a week, twenty-four hours a day via live chat and email. They are ready to help in Bengali with any gaming-related concerns or issues.
Minor Protection
sm88 strictly enforces a 21+ age policy. Age verification is mandatory during account registration and no financial transactions are completed until identity is confirmed.
Recognise the Warning Signs
If any of the following signs appear in you, seek help without delay.
- You are spending more than your budget and placing larger bets trying to recover losses.
- You are hiding your gaming habits from family, friends, or colleagues.
- You want to stop gaming but cannot control yourself.
- You are spending money meant for essential expenses (rent, bills, food) on gaming.
- You feel restless, irritable, or anxious when you cannot game.
- You are neglecting sleep, eating, or work because of gaming.
- You are thinking of gaming as a solution to financial problems.
- You are borrowing from others or selling belongings to continue gaming.
How to Use the Tools?
The following tools can be easily activated from the settings section of your sm88 account.
Set a Deposit Limit
Go to account settings and select the "Deposit Limit" option. Choose a daily, weekly, or monthly limit — whichever suits you. Enter the amount and save, and it will take effect immediately. Lowering a limit is instant, but increasing a limit is subject to an additional waiting period.
Take a Time-Out
Using the "Time-Out" feature, you can temporarily suspend your account for anywhere from 24 hours up to 6 weeks. During this period, no betting or deposits will be possible. Your account will be reactivated automatically once the period ends.
Activate Self-Exclusion
Choose the self-exclusion option for a long-term break. This exclusion cannot be reversed before the specified period has passed. You can also complete this process by contacting our support team.
View Gaming History
From your account dashboard, you can view a detailed record of all your financial transactions and gaming activity. Reviewing this information will help you understand how much you are spending and whether your gaming habits are heading toward a problem.
The Golden Rules of Healthy Gaming
Following these simple rules will keep gaming enjoyable at all times.
Set a Budget First
Before you start gaming, decide how much money you will spend. Once that limit is reached, stop for the day — whether you are winning or losing.
Stick to a Time Limit
Set a time limit for each session. Take breaks, step away — continuous play leads to fatigue and poor decisions.
Do Not Bet on Emotion
Do not game when angry, sad, or overly excited. Playing with a balanced mindset gives you the best experience.
Use Only Your Own Money
Never borrow for gaming or spend money meant for essential expenses. Use only a set budget from your own disposable income.
Treat Winnings as a Bonus
Winning from gaming is enjoyable, but do not treat it as a regular source of income. Think of what you spend as the cost of entertainment.
Talk to Someone You Trust
Do not hide your gaming habits from family or trusted friends. Their input can help you stay within healthy limits.
Age Limit and Minor Protection
All gaming services on sm88 are for those aged 21 and above only. Minors cannot open an account, and any violation of this rule will result in permanent account closure.
If there are underage children in your home, take the following steps:
- Always keep your login details private and use password protection on your devices.
- Always log out of your account after gaming.
- Keep devices out of children's reach or use parental controls.
- If you have any concerns, let our support team know.
For Adults Only
All sm88 gaming services are strictly prohibited for those under 21 years of age.
Contact Us for Support
If something feels wrong, do not wait — talk to us. We are always here for you.
Live Chat
Log in to the sm88 platform and speak directly with our support team via live chat at any time. Our team is able to assist in both Bengali and English.
Email Support
Send any gaming-related concerns or support requests to our email. Messages related to responsible gaming are given the highest priority.
[email protected]
Enjoy Safely —
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