sm88's Privacy Policy
Our complete and transparent policy on how your personal information is collected, stored, and protected on the sm88 platform.
Introduction & Applicability
Welcome to the sm88 website. This Privacy Policy ("Policy") explains how we — sm88 — collect your personal information, what we use it for, how we store and protect it, and in what circumstances we may share it with third parties. This Policy applies equally to sm88's website, mobile site, and all related services.
Please read this Policy carefully before using our platform. By continuing to use our services, you are considered to have agreed to the terms of this Policy. If you do not agree with this Policy, please refrain from using our services.
sm88 places the highest importance on your privacy. We believe every user should have control over their own personal information. That is why we always handle data transparently and follow international data protection standards.
What Information We Collect
sm88 only collects information that is necessary for the smooth operation of our services. The types of information we collect are described below:
Identity Information
- Full name
- Date of birth (for age verification)
- National ID or passport number (where applicable)
- Residential address
Contact Information
- Email address
- Mobile number
- Preferred method of contact
- Account notification preferences
Financial Information
- Details of payment methods used (bKash, Nagad, Rocket, Upay, bank transfer)
- Transaction history and amounts
- Deposit and withdrawal records
- Wallet number or partial bank account details
Technical Information
- IP address and device type
- Browser and operating system
- Duration and pattern of website usage
- Cookie and session data
Gaming Activity Information
- Play history and preferred game categories
- Betting patterns and activity
- Win and loss records
- Bonus and promotion usage details
Information Provided Through Communications
- Messages sent via live chat
- Complaints or questions sent by email
- Support ticket details
- Feedback submitted in satisfaction surveys
How Your Information Is Used
Collected information is used only for specific and lawful purposes. sm88 never uses your information for unnecessary purposes.
Account Management & Verification
We use your identity and contact information to complete your registration, verify your identity, and keep your account active. This ensures the security of our platform and prevents unauthorized access.
Processing Financial Transactions
Your financial information is required to securely process deposits, withdrawals, and other financial transactions. The minimum deposit at sm88 is ৳100 and the minimum withdrawal is ৳800, and these transactions are generally completed within 1 hour.
Providing Customer Support
Our 24/7 support team uses your contact information and activity history to resolve any questions, complaints, or issues you may have. This enables us to help you quickly and effectively.
Fraud Prevention & Security
We analyze technical and gaming data to detect suspicious activity, prevent money laundering, and keep the platform free from fraudulent activity. This protects the interests of all users.
Service Improvement
We analyze activity data to improve our platform, game selection, and overall user experience. This analysis is not personalized and is based on aggregate statistics.
Sending Necessary Notifications
We use your contact information to send you important account updates, security alerts, transaction confirmations, and relevant promotional information. You can change your notification preferences at any time.
Cookies & Tracking Technologies
The sm88 website uses cookies and similar tracking technologies. Details are explained below:
Essential Cookies
These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, ensure security, and remember your preferences. Without these cookies, the website will not function properly.
Analytics Cookies
We use analytics cookies to understand how users interact with our website. This information helps us improve the site's performance and usability. All data is collected anonymously.
Functionality Cookies
These cookies are used to remember your language preferences, display settings, and other personalized preferences. They make your experience on the website more convenient.
Cookie Controls
You can control or delete cookies at any time by changing your browser settings. Please note that disabling essential cookies may cause some services to not function properly.
Sharing Information with Third Parties
sm88 never sells your personal information or shares it with third parties for commercial purposes. Only necessary information may be shared in the limited circumstances below:
Payment Processors
To complete financial transactions, we share necessary financial information with bKash, Nagad, Rocket, Upay, and bank transfer service providers. This information is used solely to complete specific transactions, and these organizations adhere to strict data protection standards.
Legal Obligations
We may be required to share relevant information with government authorities in response to a court order, a lawful request from law enforcement, or as required by applicable law. In such cases, we provide only the information that has been requested.
Technology Service Providers
We work with various technology service providers (hosting, security, analytics) to operate our platform. These providers operate under strict confidentiality agreements and are given access only to the information necessary for their specific tasks.
Fraud Prevention
As part of industry-wide cooperation to prevent online fraud and money laundering, relevant security information may be shared with associated security organizations. In such cases, the amount of personal information shared is kept to a minimum.
Data Security Measures
sm88 has put in place the latest security measures to keep your information safe:
SSL Encryption
All data exchanged between you and our servers on the website is secured using SSL (Secure Socket Layer) encryption technology. This prevents third parties from reading or altering this data.
Secure Servers
All your data is stored on high-security servers where unauthorized physical and digital access is strictly controlled. Maximum protection is ensured through regular security audits and updates.
Access Controls
Only authorized personnel can access your personal information, and they are granted access only to the data necessary for their specific role. All access is logged and monitored.
Data Minimization
We only collect the information that is necessary and do not retain data beyond what is needed. Unnecessary information is securely deleted after a defined period.
Regular Security Reviews
Our security measures are reviewed regularly and updated against new threats. Vulnerability assessments (penetration testing) are conducted regularly by a specialist team.
Incident Response Plan
We have a dedicated plan in place to respond quickly and effectively to any security incident. If a data breach occurs, affected users will be notified in a timely manner.
Your Rights & Controls
You have several important rights regarding your personal information, which sm88 fully recognizes and respects:
Right to Access
You have the right to request a copy of the information we hold about you. To make this request, contact our support team. We will provide this information to you as quickly as possible.
Right to Rectification
If there are any inaccuracies in the information we hold about you, you have the right to request that they be corrected. You can do this through your account settings or by contacting our support team.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained to meet legal obligations or in relation to an active account.
Right to Object to Processing
You may object to marketing communications or certain types of data processing. To unsubscribe from marketing emails, use the unsubscribe link included in the email.
Right to Data Portability
You have the right to request your own data in a structured, machine-readable format. Contact our support team to make this request.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your data be restricted. During this time, we will retain your data but will not actively use it.
Data Retention Period
We retain your information only for as long as necessary. Different retention policies apply to different types of information:
Account Information
Account information is retained for as long as your account is active and for as long as necessary after account closure to meet legal obligations.
Financial Records
Financial transaction records are retained for a defined period in accordance with legal and regulatory requirements. This information also assists in resolving financial disputes.
Support Communications
Records of support communications are retained for a limited period to improve customer service quality and assist with dispute resolution.
Analytics Data
Website usage analytics data is generally anonymized before being retained and is used for the purpose of improving our services.
Protection of Minors
Age Verification
sm88 is for users aged 21 and above only. We do not intentionally collect any information from minors and do not provide any services to them. Age is verified at registration, and additional verification documents may be requested in cases of doubt.
Unintentional Data Collection
If we become aware that information from a minor has been collected unintentionally, it will be deleted immediately and the associated account will be closed. Parents or guardians may contact our support team regarding this matter.
Policy Changes & Updates
Our services and legal environment may change over time. As a result, we may update this privacy policy from time to time.
Change Notifications
If significant changes are made to this policy, we will notify you by email or through a notice on the website. For minor changes, the "Last Updated" date at the top of the page will be updated.
Your Consent
Continuing to use our services after the updated policy is published will be considered your acceptance of the new policy. If you do not agree with the changes, please stop using the services and contact us.
Contact Us
If you have any questions or concerns about this privacy policy, or if you have any requests regarding your information, please contact us through the following:
sm88 Privacy Support
Our dedicated team is always ready to handle any privacy-related requests or complaints.
Important Note
We will not provide or modify any personal information without first verifying your identity. When making information-related requests, please contact us from the email address registered to your account.
We generally try to respond to requests as quickly as possible after receiving them. Complex requests may take additional time.
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